DO YOU WANT TO RETURN AN ORDER?
All products purchased from www.knitopakistan.com can be exchanged within 10 days of purchase only if: –
The item(s) is faulty, damaged, or defective at the time of delivery.
The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
You must notify us within 3 days of delivery by writing to [email protected] or by calling at 0333-9991951 in case you want to raise a dispute. At KNITO, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at contact us [email protected] within 14 days of purchase before any claims can be processed.
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
- Exchange request is made outside the specified period.
- The product is damaged because of use.
- The product has tampered.
- Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
- Undergarments: cannot be exchanged or returned without the original packaging, except for tops and bodysuits.
- Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened, and they may not be returned partially or individually.
- Accessories: must be returned with the original packaging intact.
- Fragrances: must be returned in the original, sealed packaging.
HOW LONG DO I HAVE TO MAKE RETURNS?
The deadline for all returns is 14 Calendar days from the delivery date.
DO I HAVE TO PAY FOR RETURNS?
In-case you have received your exact order with correct items and sizes, you will have to pay the courier charges for all the returns to ENGINE.
EXCHANGE POLICY
CAN I EXCHANGE MY ITEMS?
All products purchased from KNITO Pakistan can be exchanged within 14 days of purchase only if:
- The item(s) is faulty, damaged, or defective at the time of delivery.
- The item(s) does not match the original specifications of the product or is found to be different from you had actually purchased.
You must notify us within 3 days of delivery by writing to [email protected] or by calling at 0333-9991951 in case you want to raise a dispute. At KNITO, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at [email protected], within 10 days of purchase before any claims can be processed.
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
- Exchange request is made outside the specified period.
- The product is damaged because of use.
- The product has tampered.
- Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
- Undergarments: cannot be exchanged or returned without the original packaging, except for tops and bodysuits.
- Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened, and they may not be returned partially or individually.
- Accessories: must be returned with the original packaging intact.
- Fragrances: must be returned in the original, sealed packaging.
NOTE: Sales item will not be Exchanged or Refundable.